Frequently Asked Questions
Everything you need to know about shopping with Neo Direct for your home and lifestyle needs.
What are your standard shipping times and costs?
We offer standard delivery within 3-5 working days. Shipping costs are calculated at checkout based on the size and weight of your items, though many of our premium home products qualify for free shipping within the mainland UK.
Do you offer a warranty on furniture and appliances?
Yes, all Neo Direct products come with a standard 12-month manufacturer's warranty that covers functional defects and craftsmanship to ensure your home remains fully equipped.
What is your return policy if I am not satisfied with my purchase?
We offer a 30-day hassle-free return policy. If your item isn't the perfect fit for your home, you can return it in its original packaging for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For your convenience, we also support PayPal and buy-now-pay-later options via Klarna.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to follow your parcel's journey to your doorstep.
Are your products easy to assemble?
Most of our furniture items are designed for easy home assembly. Every product includes a detailed instruction manual and all necessary hardware to help you set up your new home additions quickly.