Returns and Refunds Policy

At Neo Direct, we want you to be completely satisfied with your home essentials. If your purchase isn't quite right, you can return any unused item in its original packaging within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team with your order number and reason for return to receive a unique Return Authorization code.

• 2.
  Prepare the Package

  Securely pack your items in their original boxes, ensuring all hardware, instructions, and protective materials are included to prevent damage during transit.

• 3.
  Ship to Warehouse

  Affix the provided return label to your package and drop it off at your nearest authorized courier point or schedule a home collection.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned item, we will process your refund back to your original payment method within 5-7 business days.